Pet Care Policy

Pawesome Tails Service Agreement

By booking services with Pawesome Tails, you acknowledge that you have read, understood, and agreed to the following policies in full.

1. Payment Policy
Invoices are processed at the end of each week for services provided during the previous week.

Payment is due upon receipt of the invoice.

A valid credit card must remain on file at all times. Payment methods are stored securely using full encryption.

Failure to maintain a valid payment method or overdue balances may result in suspension of services.

2. Cancellation Policy
We reserve exclusive time for your pet and schedule staff and routes accordingly. The following cancellation policies are strictly enforced:

Daily Walks & Group Hikes

Cancellations or changes made with less than 24 hours’ notice will be charged at 100% of the scheduled service fee.

Vacation Pet Care
Cancellations or changes made with less than 48 hours’ notice will be charged at 100% of the scheduled service fee.

Holiday reservations require a minimum of seven (7) days’ notice for cancellation.
Holiday cancellations made with less than seven (7) days’ notice will be charged 50% of the total reservation.

Early returns or shortened reservations are charged in full as originally scheduled.

3. Surcharges
A $7 surcharge applies to Sunday visits.
A $10 surcharge applies to the following holidays (subject to availability):

New Year’s Day
Easter
Memorial Day
July 4th
Labor Day
Thanksgiving
Christmas Eve
Christmas Day

4. Weather Policy
We are equipped to operate in all weather conditions. Safety is our priority.

Daily Walks and Group Hikes will proceed as scheduled. In cases of extreme cold, heat, high wind, or unsafe trail conditions, hikes may be shortened at our discretion.

Vacation Pet Care visits will occur regardless of weather conditions. Schedule adjustments may occur, but care will be provided.

5. Health & Vaccination Requirements
All dogs must be current on required vaccinations, including Rabies and other core vaccines as recommended by a licensed veterinarian.

Dogs participating in group hikes must be current on flea and tick prevention.

Proof of vaccination may be required at any time.

6. Behavioral Disclosure
Clients must disclose any history of aggression, reactivity, resource guarding, bite incidents, or other behavioral concerns.

Failure to disclose relevant behavioral history may result in immediate termination of services without refund.

7. Veterinary Authorization
In the event of illness or injury, Pawesome Tails is authorized to seek veterinary care for your pet.

All veterinary expenses are the responsibility of the client.

8. Access to Property
Clients are responsible for providing safe and functional access to their home (keys, lockboxes, codes).

If access cannot be obtained at the scheduled time, the visit will be charged in full.

9. Assumption of Risk
Pet care services involve inherent risks, including but not limited to injury, illness, escape, or loss.

While Pawesome Tails takes reasonable precautions to ensure safety, clients acknowledge and accept these inherent risks when booking services.